Quality systems

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ISO 9001, ISO 14000, ISO TS 16949,... are only the best known of a sea of acronyms lurking us manufacturers, with one growing presence. Perceived as a threat when they come out of the mouth of one of our clients we are in our nightmares with the shape of a monster, built in DIN-A4 paper and with a voracious appetite in maintenance costs, but are they really our enemies? We will answer the basic questions.

a sea of acronyms lurking us manufacturers

What are the quality systems?

Quality system

Quality systems they collect different aspects of our activity that can influence the quality of our products, trying to predict, mainly based on our experience, possible causes of defects and picking up the analysis of non-conformities that have arisen to prevent its repetition.

How do they work?

When faced with the objective of delete non-conformities It seems that the number of possible causes is little less than infinite. The reality is different. If we start from zero and we simply collect the causes of nonconformities, applying changes in our processes that ensure their non-repetition, will not see the appearance of new causes tends rapidly to zero.

Is it expensive?

In my opinion it is not possible to achieve a good level of quality without an adequate system, so the question would be is the quality face?

There is an apparently simple account that will give us the answer, How much us does not quality?

I do not think that a company quality system is capable of responding adequately to this question

Honestly, I don't think that a company quality system is capable of responding adequately to this question. NON-quality us slipped between the hands, often without a visible trace. Still, if someone responds to your non-quality costs are less than what it costs to implement and maintain a quality system will say that one of two, or works in a sector in which the standards required are minimal (and there are no remaining sectors as well) or the money is escaping him by loopholes that knows no.

Are there any hidden costs?

hidden costs

Surely Yes. As in any reform project, started once they are aspects that we thought were fine and require our intervention. But if there is, surely, hidden costs is not quality. Apart from errors of difficult cost to quantify never know the clients that we have not come into, or projects lost with current clients, for not having a system of presentable quality.

It's complicated?

We live in a hyper-regulated world and all legislation is seen as a hindrance to our activity. My first advice for a newcomer is to read the standard)ISO9000for example). We will see that it is short and simple enough, but beware, a quality system is as a pet binge, if we don't take care what you eat fatten to die or to ruin us. Everything we do has to meet an end of improves real in our company. If we are not able to see the benefit of an action, it may be unnecessary.

Is a specialist necessary for its implementation?

as a costume ready-to-wearWe are big and we over slashing

My answer is Yes. It will always lack someone with experience that will lead our first steps, whether external or contracted. The auditor will bring his knowledge to our company, and will help us to implement a "primary" system that only use and testing can improve. The initial system will almost certainly be as a costume"prêt-à-porter¨We are big and we over slashing. No one knows our company like us so our work will be cut the superfluous and set the rest to our reality.

Do I have to certify my system?

Yes, clearly, Yes. A certified quality system is a cover letter. We are simply saying to our client that we follow a process in quality post and there an independent arbitrator so certifies it. There is a referee that certifies that if awarded us a project like we have, it is likely that quality problems are not taken, and whether the project is new and different from the current, our system will lead us in a short time to minimize incidents.

Do you stifling bureaucracy?

paperwork.. .for depends on. If we generate lots of documentation we have to create a flexible system to treat it, but if our system is correct, all documentation will be information, and the information translates well treated, into money. There have always put glasses "see data and useless processes" and delete them. No auditor will force us to maintain, unless they aren't and what are we missing the necessary training to get them out.

That is it, in short?

Quality systemAnd, finally, you can explain what in a few lines? We will try again. The key element is the FMEA(Analysis of modes of failure and Error) detailing all possible circumstances that may lead to a non-conformity, with criteria of possibility and severity of the event. This marks us an order of priority actions creating preventive actions that prevent the event. Subsequently, each non-compliance will result in an analysis to determine the reason and the corresponding corrective/preventive action that will ensure non-repetition of the failure.

Does it have side effects?

Yes, and definitely beneficial. A “living” quality system, properly maintained It helps us systematize our Organization. Any aspect of the organization is unrelated to the quality, training, prevention of risks, purchasing, management of stock, etc... We will begin a path It will help us to better understand our company and it will give us continuous improvement tools.

In conclusionWe have to look at quality systems thinking that Professor boneall have had, that forces us to study more than what we wanted but that, over time, we remember fondly, aware that helped us to develop as a person.